Job Description

Requisition ID: 108757 

 

Share Our Purpose. Be Yourself. Feel Valued.  

 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

 

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

 

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook ,  Twitter and  Instagram .

 

 

 

Job Information

Work Schedule:

Tuesday through Saturday 3:30 to midnight

This position is a union position with New Jersey American Water and the starting pay rate is $35.84 per hour.

 

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water employees also receive learning opportunities and work experiences to grow professionally.

 

Primary Role

Respond to and resolve emergencies/inquires related to water and wastewater distribution operations.

Key Accountabilities

• Independently leads employees and works autonomously to coordinate, monitor, and control the safe and efficient utilization of company equipment and assigned personnel.
• Analyzes job and determines resources needed to perform job. In emergency circumstances, contacts police, calls for mark outs, and mobilizes employees in accordance with overtime procedures.
• Locates, accesses, operates, and/or repairs company facilities such as, but not limited to, mains, hydrants, blow-offs, services, curb stops, shutoff valves, and plumbing fixtures.
• Investigates and diagnoses hydraulic variations that may adversely impact system operations and customer service, and initiates corrective action.
• Performs distribution system tests including, but not limited to, fire flows, customer service lines, and pressure losses.
• Completes house-to- house connections at customers' accounts to maintain service.
• Locates company facilities, and in accord with the Underground Facility Program, marks-out company facilities and initiates requests to mark-out other utilities' facilities. Raises to grade company facilities such as, but
• not limited to, meter hoods, tiles and covers, and curb and valve boxes.
• Operates and repairs company facilities such as, but not limited to, fire hydrants and distribution system valves.
• Completes the installation of facilities including, but not limited to, water services, main extensions, fire hydrants, valves, and blow-offs.
• Collects and evaluates water samples, as directed, in accord with established water quality practices.

Key Accountabilities Cont'd

• Transports materials to and from facilities and/or job sites. In emergencies, autonomously obtains materials from storeroom or yard.
• Prepares company facilities for adverse weather conditions.
• Restores service to frozen company facilities, as required. Records pertinent data and maintains accurate records.
• Responds to inquiries accurately and professionally and, when necessary, involves the appropriate individuals to resolve customer and company-related issues and to achieve the highest level of customer service in all areas of responsibility.
• Reports conditions in the field that may adversely impact customer service or the public safety, as well as conditions that may result in damage to company facilities.
• Conducts water loss audits including, but not limited to, pipe and fixture inspections and usage patterns at customers' accounts.
• May be assigned to perform responsibilities either individually or in conjunction with other employees.
• May be assigned to perform any responsibility that lies within the capabilities of the employee based on experience, knowledge, qualifications, and training.
• Other responsibilities as assigned.

Knowledge/Skills

• Must possess geographical knowledge of the company's service area and distribution system, as well as an understanding of gradients, piping networks, basic fluid and flow principles, and basic electrical theory and related safety procedures.
• Must have working knowledge of: safety practices, as well as state and federal regulations regarding confined spaces, trenching and shoring, and Competent Person.
• Various materials utilized in the transmission and distribution system and possesses the ability to properly and safely make necessary taps, restraints, and repairs to ensure the integrity of the transmission and distribution system.

Experience/Education

• Capable of operating Company equipment and vehicles necessary for the completion of assigned responsibilities.
• High School diploma or G.E.D.

Certifications/Licenses

• Must possess /obtain and maintain class A motor vehicle license.
• Complete Competent Person training and receive certificate.

Work Environment

• Work is indoors and outdoors.
• Required to work in all adverse weather conditions; e.g., rain, snow, sleet, heat.
• Understand and follow Company safety procedures; wear appropriate PPE at all times.
• Adhere to Company dress code.
• Required to stand/walk for long distances on a daily basis.

Travel Requirements

• Daily local travel.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

 

 

Join American Water... We Keep Life Flowing ™

 

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Tags

Local area, Long distance,

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