Job Description

The Scrum Master will facilitate Agile ceremonies, promote best practices, and support the successful delivery of technology projects.

This role requires strong communication, team-coaching abilities, and hands-on experience using Jira for metrics, reporting, and sprint management.

The position follows a hybrid work model based in one of the 12th District offices.

Preferred location is San Francisco, CA; other possible locations include Salt Lake City, UT; Los Angeles, CA; Seattle, WA; and Portland, OR.

Key Responsibilities

• Lead and facilitate Agile ceremonies, including daily scrums, sprint planning, sprint demos, backlog grooming, retrospectives, and PI planning.
• Guide teams in applying Agile/Scrum principles to ensure prioritization, readiness, and delivery for each sprint and program increment.
• Coach team members to resolve issues related to Agile and Scrum processes, fostering a continuous improvement mindset.
• Identify and proactively remove impediments to maintain team momentum, escalating as needed.
• Shield the team from interruptions and conflicting priorities.
• Manage team workload and collaborate with managers or Product Management to negotiate timelines when necessary.
• Coordinate dependencies with other Agile teams and collaborate regularly with other Scrum Masters and the Program Manager/RTE.
• Work closely with the Product Owner, Product Analysts, and Solutions Lead to maintain healthy sprints and ensure effective delivery.
• Own Jira project management, including issue tracking and workflow administration.
• Use Jira metrics—such as burn up/down charts, release burndowns, velocity, and capacity metrics—to evaluate team health and identify improvement opportunities.

Required Qualifications

• Minimum 1 year of experience as a Scrum Master in an IT or software development environment.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience.
• Proficiency in Jira, including managing scrum boards and generating performance metrics.
• Ability to coach and guide Agile team members effectively.
• Strong verbal and written communication skills for interactions with technical and business stakeholders.
• Proven ability to balance multiple priorities and manage work in a fast-paced environment.

Preferred Qualifications

• Experience coordinating across multiple Agile teams within larger programs.

Certifications

• PMI-ACP, CSM, or equivalent certification is required.

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