Job Description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

A Butler’s mission is to create exceptional client experiences by offering and deliver utmost hospitality service in the boutique environment and upholding the Cartier standards as a Maison Ambassador.

Responsibilities

Create and Coordinate Exceptional Client Experiences & Hospitality:                       

• Deliver an exceptional attention to the client upon the start of their Cartier journey and ensure outstanding hospitality throughout their visit. 
• Anticipate clients/guests needs’ by learning their preferences, allergies, dislikes in partnering with the sales associate. Serve food and beverages choices based on client’s preferences.
• Preparing and serving pastries, hot and cold drinks such as coffee, tea, and specialty beverages.
• Have a thorough understanding of foods and beverages offered as well as eligible vendors throughout the city.
• Describing menu items to clients/guests, taking orders and servicing them. Recommend and arrange amenities for guests.
• Supervising operationality the areas dedicated to hospitality such as the bar, dining room, catering pantries.
• Ensuring permanent readiness of these spaces, equipment and supplies to accommodate any unexpected request.
• Ordering, receiving, and distributing of necessary supplies.
• Assist the team with various activities to facilitate seamless and elevated client experience during appointments.
• Receiving and processing customer payments when applicable.
• Perform all duties with discretion, professionalism, and a pleasant demeanor
• Consistently reach and exceed all KPIs.

Optimize the Boutique Environment:

• Responsible for the general upkeep and appearance of the boutique with a priority on all hospitality related aspects and areas.
• Coordinate hospitality supply inventory including replenishment needs, order process, and optimal storage organization.
• Monitor supply costs and ordering strategy to remain within budget and corporate guidelines as instructed by the management.
• Effectively communicate and take initiative when cleaning is required, before and after selling appointments.
• Maintaining a clean and organized hospitality areas (bar, dining room, pantries, lounges and selling desks).
• Cleaning and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
• Assist with special projects as needed.

Develop industry and Maison knowledge:

• Develop understanding and knowledge of the Maison and products to convey Cartier heritage and values.
• Engage clients through ability to story tell and share key facts and historical/brand focused stories.
• Understand and comply with security and operational procedures.
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business.
• Share and collaborate best practices with boutique team members.

Be a Maison Ambassador:

• Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.

Qualifications

Education:

• Preferred associate’s or bachelor’s degree in hotel management.

Industry Experience:

• At least one year of experience as a Butler or similar role in the hospitality industry.
• Previous experience in luxury retail or service industry is a plus.

Technical Skills & Abilities:

• Excellent computer skills and use of technology.
• Additional language skills are a plus.

Personal Skills:

• Must be available to work retail hours (including weekends & holidays), and travel for trainings as needed.
• Must be able to stand all day and exhibit psychical strength.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding and commitment for highest client service standards and priorities.
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.
• Ability to handle sensitive matters with efficiency and discretion.
• Knowledge of area restaurants, theaters and other attractions as well as food and wine pairings is a plus.
• Collaborative approach with ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.
• Open to travel and support on offsite events as needed.

Expected Salary Range:  $50,000 to $70,000 

Please note, salaries will be negotiated based on relevant skills and experience.

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