Here are the job details for your review:
Job Title : Customer Service Coordinator
Location : Cary, NC
Duration : 12 months
Shift timing : Various Schedules
Pay Rate : $33.50/hr in W2
Position Description:
Customer Service Representative
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
Required Knowledge/Skills, Education, and Experience:
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
Preferred Knowledge/Skills, Education, and Experience:
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross-functional teams.
An interest in solving problems that don't have obvious solutions.
...diversity, individualized support, and unwavering commitment to student success, without exception. Job Summary The Criminal Justice/Law Enforcement Academy Faculty member will perform instructional duties and related activities in accordance with the...
...do that are not included in the job description? Vendor set ups in AP system Systems: Snap / SAP - would be nice to have Can you tell me what your interview process would look like? 2 rounds of interview 1st virtual 2nd in person...
...committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no... ...positive impact as we scale. About this Role: The Production Supervisor oversees and is accountable for the safe, efficient, and...
GENERAL PURPOSE: The Administrative Aide to the Mayor provides high-level administrative support to the Mayor by performing a variety of clerical, administrative, and organizational tasks. This role requires an individual who can manage multiple priorities, maintain confidentiality...