Job Description

About Air Pros USA:

Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service and customer experience! If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

We rely on knowledgeable agents to interact with our valued customers who is highly skilled in managing a high volume of inbound and outbound calls.

The ideal candidate will be a quick learner who can memorize scripts and adapt quickly when issues arise during a call. This person will handling a variety of important supportive tasks, providing answers, insights, instructions, and assistance to our valued customers. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

Benefits:

• Bi-weekly Pay
• Continuous Training toward your future success
• Full Benefits (Medical, Dental, Vision, STD, LTD, Pet Insurance, etc.)
• PTO
• 401K Plan

Schedule:

• 8 hour shift between 10am-7pm
• Possible OT

Required skills and qualifications:

• Provide exceptional customer support via phone, addressing inquiries and resolving issues in both English and Spanish.
• Utilize CRM software to document interactions and maintain accurate customer records.
• Engage in sales activities, including outbound and warm calling, to promote products and services.
• Demonstrate effective communication and phone etiquette while negotiating with customers and closing sales.
• Collaborate with team members to enhance customer satisfaction and drive business development initiatives.

• Manage large amounts of outbound calls in a timely manner
• Reach out to potential customers to determine their overall interest and eliminate customers who aren’t interested in our services; take appropriate next steps
• Identify customer needs, clarify information, provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers

Skills:

● High energy and "Can Do" attitude

● Positive, Professional appearance

● Entrepreneurial mindset

● Previous experience in a customer sales and support role

● Ability to type a minimum of 35-45 WPM

● Track record of over-achieving quota

● Strong phone and verbal communication skills; active listening

● Familiarity with CRM systems and practices

● Customer focus and adaptability to different personality types

● Ability to multitask, set priorities and manage time effectively

● Punctual

● Call Center experience preferred

● Bilingual Spanish a plus

Please submit your resume ASAP or you can apply in person at:

Email - recruiter@ecmservice.com

Address:

1500 North High Ridge Road

(2nd Floor Suite ) - Air Pros USA is Located

(Applicants see customer entrance first floor though).

Boynton Beach, FL 33426

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Boynton Beach, FL 33426: Relocate before starting work (Required)

Work Location: In person

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