Under general supervision of the Staff Services Manager I, of the Research & Public Response (R&PR) Unit of the Special Operations Bureau, the SSA performs work of average difficulty in a wide variety of consultative and analytical staff services assignments such as program evaluation and planning, training and other related work. Work at this level is distinguished from lower-level assignments by the analytical and evaluated nature of the work, rather than the performance of process-oriented assignments.
The Research & Public Response Unit (R&PR) is responsible for assisting the public in researching and responding to incoming inquiries via telephone, correspondence and/or email pertaining to ownership of unclaimed property. The incumbent must demonstrate a positive attitude and commitment to conduct business in a professional manner in dealing with the public and internal clients, providing quality customer service to all clients. The incumbent must also be able to coordinate the work of others, act as a team leader, and appear before executive and other committees as needed. Duties performed:You will find additional information about the job in the .
A resume is required.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/3/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Controller's Office
Human Resources
Attn: Human Resources Office, S.V.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Controller's Office
Human Resources
Attn: Human Resources Office, S.V.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Please submit a Statement of Qualifications (SOQ) with your application. The SOQ should be no more than two (2) pages, using one-inch margins, and 12-point Arial font. Number each of your responses, and respond to each prompt listed below:
Failure to submit a complete and accurate Statement of Qualifications (SOQ) or any reference to “see resume” will disqualify your application from the recruitment process.
Benefit information can be found on the CalHR website and the CalPERS website.
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Brendan Duhow
(916) 631-3257
BDuhow@sco.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
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