Job Description

The **ServiceNow Developer** is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The **ServiceNow Developer** will work closely with customers and IT department leads to configure ServiceNow to meet the needs of the organization. The ideal candidate will be responsible for creating innovative proof-of-concept applications, designing workflows, and maintaining the platform in alignment with industry best practices. This role offers an exciting opportunity to work on complex ServiceNow implementations while collaborating with cross-functional teams to deliver high-quality solutions. Candidates with similar experience with other applications are encouraged to apply. **Duties and Responsibilities include the following:** + Proven knowledge of basic ServiceNow functionality and ability to explain it new users. + Develop proof-of-concept applications on the ServiceNow platform to support business initiatives. + Design technological solutions based on functional specifications, ensuring efficient and scalable implementation. + Create, implement, and optimize ServiceNow workflows and procedures for streamlined processes. + Design and develop customized Service Portal pages and widgets to support business needs and enhance user experience. + Track, document, and resolve defects, ensuring issues are addressed in a timely manner. + Participate in User Access Testing (UAT) to gather feedback from stakeholders, including ITIL process owners and clients. + Manage update sets for transferring code to test and production environments. + Monitoring health, usage, and overall compliance of ServiceNow and its applications. + Process automation within the ServiceNow instance and other Information Services applications. + Providing updates, status, and completion of information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects. + Monitoring health, usage, and overall compliance of ServiceNow and its applications. + Process automation within the ServiceNow instance and other Information Services applications. + Coordinating and facilitating application and platform upgrades. + Maintains an understanding of ServiceNow modules and software licensing functionality. **Experience Requirements:** + Minimum of 2 years of hands-on experience with ServiceNow development and administration. + Demonstrated expertise in ServiceNow modules ITSM + Proven experience in configuring ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts. + Proficiency in JavaScript + Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders. + Strong analytical, problem-solving, and decision-making skills. + Familiarity with Scrum or Agile development methodologies. **Preferred Qualifications:** + Strong web development skills in HTML, CSS, and JavaScript. + Certified Secure Software Lifecycle Professional (CSSLP) + ServiceNow Certifications (at a minimum Certified System Administrator (CSA)) + Expertise integrating ServiceNow with other IT systems using REST/SOAP APIs. + Demonstrated expertise in ServiceNow modules ITOM, ITBM, and SecOps **Educational Requirements:** + Must meet DoDD 8140 BASIC + Associate degree (AS/AA) or bachelor's degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification **Security Requirements:** + U.S. Citizenship required + Candidates must have active DoD Secret clearance **Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee-Owned Company!** **_Imagine One is an Employee-Owned Business_** **_ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013_** **_CMMI Development Level 3_** **EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.**

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