Service Screener Job at Greater East Texas Community Action, Tyler, TX

eHZBbFE2WVJVbG9TNkpBbzVaeDhaNHMrQ0E9PQ==
  • Greater East Texas Community Action
  • Tyler, TX

Job Description

General Purpose:   Responsible for providing administrative and clerical support to office staff. The position will work closely with the Administrative Receptionist. Assume administrative responsibilities as delegated by the Program Director.  Handle incoming calls and other communications, greeting customers and visitors, managing files, updating paperwork and other documents, and performing other general office duties and errands. 

Tyler TX 
Salary $13-$14 per hour

Qualifications and Requirements: Minimum of High School Diploma. Applicants must have minimum computer skills, organizational, communication, and strong telephone skills. The applicant must be able to work with minimal supervision. This position will require a valid driver’s license to conduct errands.

Before starting employment, a criminal background check must be completed.
Essential Duties:
  • Answers phone courteously and professionally at all times. Calls going to voice mail during regular hours of work should not be routine but only done when unavoidable.
  • Obtain client's name and phone number on a dated pad when busy with other clients, returning calls timely, within the same day or first thing the following morning.
  • Taking client information on the phone, ensuring all information is correct and complete. Keeping the phone time as short and as professional as possible, which includes gathering and sharing pertinent information needed for assistance only.
  • Know county resources to be able to refer clients for assistance that is not offered by GETCAP.
  • Inform the customer of what is needed for the appointment, filling out information sheets, and collecting information needed for the interview, ensuring that the information is correct and complete.
  • When the Case Manager has a client in the office, take a message for the Case Manager, making sure not to interrupt them during the interviewing processes and relaying the message as soon as possible.
  • When the Case Manager is interviewing, the service screener will greet customers and help in any way possible until the Case Manager is available to take over.
  • Be on time and in the office every day as scheduled. When you will be out, notify the immediate Supervisor or Executive Director in advance if possible.
  • Limit outside distractions (visitors, sharing family/personal information with the client, and personal calls on agency phone and/ or cell phone).
  • Use of internet for office purposes only: no games, Facebook during working hours.
  • Copying & sending faxes to Case Managers/delivering faxes.
  • Maintain a neat and orderly desk/office space
  • Help maintain the flow of office to get work done in a timely and  professional manner . Assist case managers as needed to make sure the office runs smoothly at all times.
  • Any other duties as requested by the Immediate Supervisor or Executive Director.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Day shift,

Similar Jobs

Bath Concepts Independent Dealers

Siding & Gutter Installer Job at Bath Concepts Independent Dealers

 ...Siding & Gutter Crews Wanted Dalco Home Remodeling &##128205; Bridgeton, MO 63044 Dalco Home Remodeling, a trusted remodeling...  ...and weekly pay upon job completion. Job Responsibilities Install and replace residential siding and gutter systems Read and... 

Donate This Recycle That

Transportation Manager Job at Donate This Recycle That

 ...Reports to: Collections Manager We are growing and are looking for a talented Transportation Manager to join our team in Nashville! Qualified Transportation Manager candidates will have at least 5 years of transportation experience, including at least 2 years of management... 

Crocs, Inc.

Sr. Kronos Solutions Architect Job at Crocs, Inc.

 ...At Crocs, Inc. youre not expected to fit a mold. Youre encouraged to break it and create something better. Overview The Sr. Kronos Solutions Architect for Crocs, Inc. is responsible for leading the design, governance, and support of the Kronos workforce... 

Sunlight Senior Living

Resident Aide/Medication Aide Job at Sunlight Senior Living

 ...at Sunlight Senior Living. This position assists residents with tasks of daily living as indicated on the Service Agreement, the Medication Administration Record (MAR), and other services as delegated by the RN. QUALIFICATIONS: High School education/GED or previous... 

THOR Solutions, LLC

Administrative Assistant (Navy/DoD) Job at THOR Solutions, LLC

 ...: A high school diploma, GED equivalent, or a relevant U.S. Navy technical school diploma. At least one (1) year of relevant Administrative...  ...Department of Defense, Department of Homeland Security, federal civilian agencies and commercial maritime industry, worldwide. THOR...