Job Description

We are a family-owned Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Insurance Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Insurance sector. 

Skills:

• Good written, verbal, listening and phone communications skills
• Problem solving and negotiation skills
• General computer skills with the ability to type
• Ability to work in a fast-paced environment
• Ability to maintain composure with difficult debtors
• Ability to handle a high-volume inventory

Key Responsibilities:

• Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts
• Accept payment by credit card, check by phone/fax/email
• Negotiate settlement within prescribed guidelines
• Provide account updates to clients as needed
• Locate businesses and individual owners through skip tracing techniques
• Meet and exceed monthly recovery goals

Qualifications:

• Proven experience in debt collection, preferably in the insurance sector.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations and remain professional under pressure.
• Proficiency in using collection software and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Short-term disability
• Life insurance
• AD&D insurance

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