Remote Hospitality & Ticketing Agent Job at Why Knot Travel, New York, NY

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  • Why Knot Travel
  • New York, NY

Job Description

This is a remote position.

We are a globally connected, remote-friendly team dedicated to providing seamless ticketing and travel services to clients worldwide. With decades of industry expertise, we offer a flexible and supportive work-from-home environment, perfect for individuals looking to start a rewarding career in the travel industry.

Responsibilities:

Ticketing & Booking Support:

  • Assist clients in booking flights, cruises, train tickets, and other travel-related reservations

  • Verify availability, pricing, and travel regulations before processing bookings

  • Ensure all reservations are accurate and align with client preferences, schedules, and budgets

  • Process modifications, cancellations, and rebookings as needed

Client Assistance:

  • Communicate with clients via phone, email, and chat to understand their travel needs

  • Provide personalized recommendations for routes, airlines, and seating options

  • Address customer inquiries, resolve booking issues, and handle special requests professionally

Administrative Support:

  • Maintain detailed records of bookings, payments, and client interactions using our system

  • Process payments and send confirmation details to clients on time

  • Stay informed about airline policies, travel restrictions, and industry updates

Benefits of Joining Our Team:

  • Fully remote position with the flexibility to work from home

  • Comprehensive training provided—no prior experience required

  • Access to exclusive travel discounts and perks for personal use

  • Supportive and collaborative team environment with mentorship and professional growth opportunities

  • Unlimited earning potential with performance-based incentives

Requirements:

  • Strong written and verbal communication skills in English; bilingual abilities are a plus

  • Excellent organizational and problem-solving skills with attention to detail

  • Customer service or ticketing experience is preferred but not required—training is available

  • Self-motivated and able to work independently in a remote setting

Basic computer proficiency, including familiarity with booking platforms and CRM tools (training provided)



Job Tags

Full time, Remote job, Worldwide, Flexible hours,

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