About us
LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.
About the role
We are seeking a skilled and driven Project Manager, Process Improvement to optimize workflows and enhance operational efficiency within our telehealth organization. In this role, you will focus on improving processes that directly impact patient care, provider support, and overall system performance. You will work cross-functionally with clinical, technical, and administrative teams to identify inefficiencies, implement process enhancements, and drive measurable improvements in our telehealth services.
Responsibilities
Lead Telehealth Process Improvement Projects: Manage initiatives aimed at streamlining telehealth operations, from patient onboarding and scheduling to provider workflows and platform utilization
Analyze and Optimize Workflows: Evaluate telehealth service delivery processes, identifying bottlenecks, redundancies, and pain points
Implement Scalable Solutions: Design and implement process improvements that support growth, scalability, and exceptional patient and provider experiences
Monitor Performance Metrics: Define KPIs related to patient satisfaction, provider efficiency, platform performance, and operational effectiveness, and track improvements post-implementation
Facilitate Collaboration: Work closely with clinical teams, IT, product development, and customer service to ensure seamless integration of new processes
Ensure Compliance and Quality: Maintain adherence to industry regulations (e.g., HIPAA) and quality standards when redesigning workflows
Drive Change Management: Support organizational adoption of new processes through clear communication, training, and change management strategies
Utilize Technology and Tools: Leverage telehealth platforms, analytics tools, and project management software to improve efficiency and enhance data-driven decision-making
Basic Qualifications:
Preferred Qualifications:
Master's degree in related field
Certification in Lean, Lean Six Sigma (Green/Black Belt), and/or TPS
Analytical mindset with the ability to interpret complex data and drive insights
Ability to influence diverse stakeholders, including clinical, technical, and executive teams
Capable of balancing competing priorities in a fast-paced, technology-driven environment
Exceptional communication and interpersonal skills
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