Job Description

Our Company 

We are a nationwide company with over 10 years of experience as a market leader providing  premium quality computer repair and IT support services. We are currently looking for field  technicians to service our residential and small business customers.

The On-Call Technician is responsible, accountable, and able to work in an unsupervised  location, facing clients directly. You could be tasked with maintaining computer systems,  troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining  servers, repairing computer hardware, and providing technical support. You could also be  responsible for the installation and configuration of TV, surveillance, automation and networked  systems in mainly residential, but also commercial spaces.  

Please note, this is a 1099 independent contractor position. You are also responsible for tools,  having your own vehicle and valid driver’s license, and vehicle maintenance. We will cover  expenses for gas in excess of 20 miles (one-way), and other site-related expenses. You will be  compensated between $40 - $45 / hour for time on-site and parts purchased for customers. 

Duties may include : 

• Configuring email accounts using Mail, Outlook and Outlook Express 
• In-depth knowledge and usage of Windows operating systems 
• PC imaging, hardware diagnostics and configuration 
• TCP/IP, Routers, WAPs, Wireless, Mesh and other networking devices 
• Spyware/Adware removal tools as well as antivirus programs 
• Must be comfortable with all facets of PC, and laptop hardware setup and maintenance;  including installation and configuration of hard drives, NICs, printers, and other PC accessories
• Experience with Mac is preferred, but not required 
• Installation and setup of smart home/IoT products 
• Assist with connecting and troubleshooting smart home products and hubs (TV/Camera/ Doorbell installations) 
• Provide clients with basic tutorials, so they understand software
• Assist clients with warranty and troubleshooting issues 

Requirements : 

• 2 year minimum professional experience providing Tech Support 
• High School Diploma, or equivalent 
• PC imaging and configuration experience
• Troubleshoot hardware and network issues
• Aptitude for helping people use and understand the technology
• Ability to learn on the job
• In-depth knowledge and usage of smart devices and their systems
• Experience in smart device installation, hardware diagnostics and configuration
• Able to climb ladders, work at heights, and lift and carry items unassisted
• Must have a knowledge of general construction and electrical principles

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