Job Description

Niman Ranch supports a community of more than 600 independent farmers and ranchers who raise pork, beef, and lamb traditionally, humanely, and sustainably to deliver the finest tasting meat. It is part of Perdue Farm, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

This position will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, support of MES system, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems. Supports call documentation, problem resolution, and specialized user support will be provided. Proper call trails will be maintained for future reference and follow-up services. Software/hardware testing and change control will be completed to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure. Assists the Applications, Infrastructure, and Telecommunications Support teams in change and version management and problem resolution. Enforces Corporate Manufacturing Systems policy, procedures and best practices.

Principal and Essential Duties & Responsibilities

• Provides support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance.
• Data analysis. Develop SSRS/Power BI reports. Convert reports from paper/Crystal format to SSRS/Power BI to improve performance and readability.
• Demonstrates skills necessary to support all supply chain applications, process control, scaling/labeling, desk top computing and network.
• Responsible for activities associated with the problem identification, prioritization, and resolution of reported computer system problems. Monitors and responds to technical hardware and software problems.
• Codes, tests, configure and documents programs and systems from detailed specifications using the systems development methodology (SDM) and structured programming practices to produce reliable programs.
• Works as a team member in the development, enhancement and support of applications that meet or exceed customer requirements.

Minimum Education

Associate's degree in Computer Science, Information Technology, Electronic Technology or Business Management or related work experience.

Experience Requirements

• Minimum of 2 years experience in IT Support or a similar role.
• Experience or education in microprocessor based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration and Unix or Linus operating systems. 
• Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner. 
• Effectively troubleshoot and resolve technical issues
• Work hours may be adjusted to accommodate support requirements. Requires on call time for non-scheduled work hours.

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Experience Preferred

• BS degree in Computer Science, Information Technology, Electronic Technology, Engineering or Business Management or related discipline.
• Additional experience in manufacturing systems such as ComputerWay Food Systems, OSSID, Marel or Kronos Time and Attendance.
• Project management experience and/or education. 

Environmental Factors and Physical Requirements

• Work hours may be adjusted to accommodate support requirements and may require on call time for non-scheduled work hours.
• Positions at ASC and Corporate are mostly sedentary but may require occasional moving to other offices or buildings, or support in facilities when they are deployed to a site. Positions in plants involve moving throughout the plants, feedmills, hatcheries and other facilities as needed to deploy, monitor, and support manufacturing systems equipment. 
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.
• When in a plant environment:
  • Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
  • May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
  • May handle product 25 degrees to 50 degrees Fahrenheit.
  • May be exposed to noise ranges of 50 db to 110 db. May be exposed to all chemicals found in poultry, food and processing plant.
  • Must wear and use protective and safety equipment required for the job as directed by the Company.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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