Job Description

Description Our client, a respected nonprofit organization, is seeking a compassionate and customer-focused Inbound Call Agent to join their team. This position plays a crucial role as the first point of contact for the organization's supporters, clients, and donors. If you're committed to making a positive difference and thrive in a fast-paced call center environment, we want to hear from you! Key Responsibilities: + Handle incoming calls from donors, clients, and stakeholders, ensuring all inquiries are addressed promptly and with empathy. + Provide accurate information about the organization's services, programs, and initiatives. + Assist callers with donations, registrations, event participation, or service requests while maintaining attention to detail. + Document and update customer interactions in the organization's CRM system to maintain accurate records. + Coordinate with internal teams to escalate complex issues or follow-ups, ensuring the caller's needs are met effectively. + Support outreach efforts and share information about upcoming campaigns, events, and volunteer opportunities. + Consistently deliver outstanding customer experiences that align with the nonprofit's mission of service and support. Requirements + 1-2 years of call center, customer service, or related experience; nonprofit experience is a plus. + Strong verbal communication skills with the ability to handle sensitive and emotional conversations tactfully. + Proficient in Microsoft Office Suite (Word, Excel) and experience with CRM systems (e.g., Salesforce, HubSpot) is highly desirable. + Ability to listen, empathize, and find solutions in real time for a variety of caller inquiries. + Thrive in a fast-paced environment while maintaining composure under pressure. + High school diploma or equivalent required; an associate or bachelor's degree is a plus but not mandatory. + Deep understanding and passion for nonprofit work and community service. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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