Job Description

At Chick-fil-A Downtown Brooklyn, we strive to be more than just a restaurant. We are a community-driven business that values hospitality, teamwork, and servant leadership. We believe that investing in people is the foundation of a thriving business, and we are committed to fostering a workplace where every team member is treated with dignity, kindness, and respect.

Our vision is to create a remarkable experience for every guest and every team member. As an HR Coordinator, you’ll play a key role in turning that vision into reality through people-focused practices and hands-on support.

Position Overview

The HR Coordinator is a vital member of our leadership team, responsible for managing key human resource functions while staying actively involved in day-to-day restaurant operations. This role bridges traditional HR responsibilities—such as recruitment, onboarding, and compliance—with a unique operational presence, providing on-the-floor support and building strong relationships with team members.

The ideal candidate is highly organized, detail-oriented, and passionate about helping others succeed. You should have a solid background in HR practices, excellent communication skills, and the ability to lead by example in a fast-paced, team-focused environment.

• Coordinate the end-to-end hiring process using applicant tracking systems
• Draft and post job descriptions, screen applications, and schedule interviews
• Collaborate with hiring managers to facilitate timely decision-making
• Maintain a candidate pipeline to support current and future staffing needs

Onboarding & Training Coordination

• Organize and conduct new hire orientation, introducing Chick-fil-A culture and policies
• Assist team leaders in implementing structured training schedules
• Track new hire progress, monitor training milestone completion, and provide feedback to leadership

Scheduling & Compliance Support

• Assist with creating and maintaining team member schedules to align with operational needs
• Track shift changes, time-off requests, and ensure compliance with NYC’s Fair Workweek regulations
• Communicate approved schedule updates to team members in a timely and organized manner

Team Engagement & Support

• Foster a positive, supportive work environment by being present and approachable during shifts
• Support team recognition efforts and help coordinate employee engagement initiatives
• Conduct informal check-ins and gather team feedback to assist in improving retention and morale

HR Administration & Operational Support

• Maintain accurate personnel records, training documentation, and onboarding materials
• Assist with timekeeping audits and payroll preparation
• Support performance management processes and HR policy implementation

Key Outcomes

• A seamless and professional hiring and onboarding experience
• Ongoing compliance with all applicable NYC labor laws and scheduling regulations
• A well-organized and efficient HR operation that supports a positive, high-performing team culture

Qualifications

• Bachelor's degree in Human Resources, Business, or related field (or equivalent experience)
• Minimum of 2 years of HR experience (restaurant/retail environment preferred)
• Working knowledge of Fair Workweek laws and HR compliance standards
• Strong interpersonal, communication, and organizational skills
• Experience with HRIS systems and Microsoft Office Suite
• SHRM-CP certification (preferred)
• Bilingual (English/Spanish) is a plus

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