Job Description
J OB REQUIREMENTS
To include but not limited to
- Greeting guests in a positive, friendly manner and making them feel welcome.
- Anticipating the guests’ needs and responding appropriately with a sense of urgency.
- Maintaining a level of professionalism, that will make guests want to return.
- Bidding farewell to guests, using guest’s name when known, and encourage them to return.
- Control the flow of guests coming into the restaurant, bar and lounge under pressure.
- Overseeing daily restaurant reservations, pre-assigning seating where necessary.
- Answering telephone and directing calls where necessary.
- Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc – responsible for conveying all such information to management.
- Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
- Participate in weekly marketing requirements
- Adhere to weekly table and guest list requirements
- Assist in developing restaurant database through networking and completing data cards.
- Encourage guests to make weekly table reservations
- Build and establish a personal clienteles.
- Performing all opening and closing duties, based upon shift assignment.
- Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary.
- Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift.
- Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
- Other duties as assigned
QUALIFICATIONS: (Include equipment knowledge/use)
- 1 year experience as a hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required.
- 1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred.
- Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
- Good communication skills; multilingual is a plus.
- Must be able to speak and to read in English proficiently.
- Ability to program and operate a multi-line telephone
- Basic computer skills and experience with POS systems and cash handling skills
- Ability to work as part of a team in a high stress & high-volume environment.
- Ability to follow directions well, make quick decisions, and keep organized while under pressure.
- Positive attitude, self motivated, energetic and is a willing learner.
- Ability to perform a variety of duties with extreme care, concern and detail.
- Professionally groomed in a manner consistent with department grooming standards.
- Physically able to walk without assistance and stand on various surfaces for an extended period of time.
Job Tags
Internship, Shift work,