Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description:

Hotel Theodore first opened its doors in 1930 as the Roosevelt Hotel, named in honor of Theodore Roosevelt, the 26th U.S. president, who had visited Seattle in 1903. From the outset, the hotel embodied the city’s pioneering spirit. Designed by the renowned architect John Graham Sr., whose firm was behind some of Seattle’s most iconic buildings—including the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under the direction of his son, the Space Needle—the Roosevelt Hotel reflects Graham's distinctive modernist Art Deco style.

At 18 stories, the Roosevelt stood as Seattle’s tallest hotel for many years, offering 234 rooms and a lobby that was richly appointed in the elegant French modern style. Unlike the traditional hotels of the era that primarily catered to long-term residents, the Roosevelt Hotel distinguished itself as a destination for travelers, setting a new standard for hospitality in Seattle, then and today.

At Pyramid Global Hospitality, we believe in putting our  People First . Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview:

The Host/ess is responsible for greeting and proper seating of guests as they enter the restaurant. S/he will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests. The Host/ess will assist in maintaining the property standards.

 

The Host/ess shall strive to provide exceptional service to hotel and restaurant guests as well as promoting the property as both the Employer of Choice!

Essential job FUNCTIONS:

• Plans and coordinates timely seating of guests
• Greets incoming guests
• Takes reservations in person and over the phone, using professional language at all times
• Responsible for hanging guests coats, purses, etc. as needed
• Cleans and resets tables as needed
• Provides guests with high chairs, booster seats, etc.
• Ensures guests are comfortable and welcome if required to wait
• Maintains cleanliness of podium areas
• Answers restaurant telephone, responding to guests’ questions in a professional manner
• Escorts every guest to table, hands out menus and ensures table(s) are properly set up
• Maximizes the seating of the restaurant
• Attends mandatory department meetings
• Assists servers, bussers with refilling beverages and/or clearing tables
• Schedules dining room reservations
• Notifies servers of guests’ special requests, events, etc.

• Completes all assigned side-work
• Informs server or MOD of any potential guest issues

• Familiarizes him/herself with menu
• Answers questions and/or makes recommendations on menus as needed

• Assists servers with monitoring assigned tables for customer satisfaction, quality and additional service

• Provides general property information for guests
• Assist with Room Service delivery as requested
• Offers warm and sincere welcome/farewell for all guests of the property including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all property amenities as well as any special events
• Interacts with property staff in a professional manner, assisting other departments with necessary information
• Up sells other property services and amenities to guests
• Addresses any guest issue promptly and with concern
• Offers guests assistance with directions, activity suggestions, etc.
• Provides assistance to restaurant staff as needed
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Pyramid Global Hospitality dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.

 

Associate is held accountable for all duties of this job and other duties as assigned.

Qualifications:

EXPERIENCE & EDUCATION:
• High school education required
• Prior food and beverage experience preferred
• At least six months customer service experience preferred

JOB REQUIRMENTS:
• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Must be able to work under pressure
• Must have strong computer skills, with a working knowledge of Microsoft Office
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Compensation Range: The compensation for this position is $21.00/Hr. - $21.00/Hr. based on qualifications and experience.

Job Tags

Holiday work, Full time, Part time, Local area, Work from home, Worldwide, Flexible hours, Afternoon shift,

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