Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move!

We’re on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you’re adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit.

Role Overview:

As a Customer Support Specialist , you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

• Respond to customer queries promptly via chat and email
• Moderate user-generated content and enforce platform policies
• Identify and manage suspicious or fraudulent behavior accurately
• Maintain detailed and organized case documentation
• Collaborate with internal teams to refine workflows and enhance service quality
• Use advanced tools to deliver accurate, helpful support
• Meet individual KPIs and contribute to team goals
• Engage with both internal stakeholders and external client teams
• Stay updated on moderation practices through continuous training
• Adjust quickly to new processes, platforms, and project demands

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation : Convenient company transport from designated locations
• Relocation Assistance : Smooth onboarding support
• Career Growth : Opportunities to develop professionally
• Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

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