French Customer Support Agents - Cyprus or Malta Job at Alpha Talent Solutions, Malta

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  • Alpha Talent Solutions
  • Malta

Job Description

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a French Speaking Customer Service Agent to join their team in Malta or Cyprus.

Responsibilities

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of the team leader.

Requirements

  • Graduation of high school or post-secondary school
  • 1+ years of experience in CS or similar position with online exposure
  • Skills - strong communication skills; knowledge of Internet related software
  • Bilingual or native level of French, both written and spoken
  • Good level of English

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