Job Description

1. Under the leadership of the marketing manager, conscientiously complete all work tasks.
2. Responsible for checking and arranging before, during, and after meals to ensure compliance with standards, as well as ensuring the appearance and reception of guests.
3. Responsible for checking reservation records and special requests from customers, and distributing them according to the situation.
4. Assist the lobby manager in booking and receiving banquets and meetings.
5. Record customer complaints and opinions, promptly contact relevant departments for handling and provide feedback to superiors.
6. Coordinate the waiting and flipping of tables in the service department, and provide explanations to customers
7. Responsible for the business training, assessment, and attendance work of employees in this department.
8. Understand daily promotional activities, recommended dishes, and newly launched service items, and do a good job in front office promotion.
9. Cooperate and coordinate the work of other departments.
10. Complete other work tasks assigned by the supervisor.

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