Emergency Call Center Call Taker Job at Life Ambulance Network, Skokie, IL

eHZrblI2a2RYVnNRN1pvbDdaaC9ZNG8rQWc9PQ==
  • Life Ambulance Network
  • Skokie, IL

Job Description

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description:

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

  • Answer, screen, and direct calls
  • Distinguish the need for emergency transportation
  • Pre-arrange transport for facilities while determining the level of care needed for the patients
  • Provide information and assistance for customer service inquires as needed
  • Communicate with multiple departments and EMS personal
  • Provide supportive information to customers to assist them in arranging appropriate transport
  • Other duties as assigned

Requirements

Position Requirements:

  • EMD or EMT -B/P certification preferred
  • Medical background
  • Detail oriented
  • Computer & typing skills
  • Ability to excel in high-stress environment
  • Adapt to frequently changing policies
  • Ability to learn policies and procedures for facilities and recognize when to apply them.
  • Weekend availability

Preferred:

  • Pleasant, professional phone manner
  • A minimum of two years customer service or call center experience

What we offer:

  • Competitive Pay, PTO, overtime opportunities
  • A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
  • Tuition reimbursement
  • Uniforms
  • On-site continuing education
  • Family culture based on open communication
  • EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

IND123

Job Tags

Weekend work,

Similar Jobs

Gpac

⚖️ Confidential Opening: Employer-Side Labor & Employment Attorney | St. Louis Job at Gpac

Confidential Opportunity: Labor & Employment Attorney Join a premier, St. Louis law firm known for delivering proactive, strategic...  ...businesses. We seek an exceptional Labor & Employment Attorney ready to elevate their career with meaningful work and growth opportunities... 

jetCenters of Colorado

LINE SERVICE TECHNICIAN (LST) 09.2025 Job at jetCenters of Colorado

 ...The Colorado Springs (COS) location is seeking Line Service Technician(s), both full-time and part-time. Position entails fueling, towing...  ...and dexterity to utilize computer systems, fax machines, copiers, and other office.~Must possess: 1) ability to read and understand... 

Farmer's Fridge Careers

Production Supervisor Job at Farmer's Fridge Careers

 ...committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no...  ...positive impact as we scale. About this Role: The Production Supervisor oversees and is accountable for the safe, efficient, and... 

Sysco

Diesel Fleet Technician 3 - SYGMA - Kansas City, MO Job at Sysco

 ...creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Medical Devices Company

RFP Proposal Writer [REMOTE] Job at Medical Devices Company

 ...Specific Responsibilities: We are seeking an RFP Response Writer to respond to complex RFPs relating to BDs broad product portfolio...  ...party providers, obtain approvals, and finally submit the proposal and supporting documents to the requester. The ideal candidate...