Job Description

The Company:

The company has provided exceptional flooring solutions to multifamily properties, earning the trust of property managers and management companies across the region. Known for their commitment to quality service and timely installation.

We are seeking a skilled and results-oriented Regional Director of Operations to oversee multiple branches across various states. This leader must bring expertise in operational management, inventory oversight, and revenue growth within the multifamily or flooring industries. The Regional Director will develop and implement strategic initiatives tailored to each branch to drive growth, enhance staff performance, and increase overall profitability.

Responsibilities:

• Manage a team that includes roles such as Purchasers and Product Managers.
• Oversee freight and transportation vendor relationships, including cost negotiations.
• Conduct quarterly inventory cycle counts across multiple branches.
• Centralize purchasing to leverage vendor partnerships and maximize purchasing power.
• Maintain and update the product catalog, collaborating with leadership to introduce new product lines and pricing strategies.
• Negotiate pricing programs with key suppliers.
• Identify and implement cost-saving measures.
• Analyze material and service costs to address margin discrepancies.
• Forecast inventory levels and monitor product sell-through rates.
• Champion process improvements and operational excellence goals across all branches.

Branch Responsibilities:

• Collaborate with branch management to forecast inventory needs and optimize sell-through rates.
• Identify and address cost-saving opportunities at the branch level.
• Investigate and resolve low-margin work orders.
• Support branch managers in developing and pricing new product lines.
• Work with teams to implement and improve processes related to:
  • Cross-functional training for operations, warehouse, and external service roles.
  • Inventory management, including purchasing, SKU optimization, and shrink reduction.
  • Streamlining cycle counts and stakeholder communication.

Sales Operations Responsibilities:

• Manage relationships with vendors, including those for products and freight services.
• Transition to private-label programs with customized samples and marketing.
• Create and maintain a “Master Catalog” for products and pricing.
• Oversee vendor agreements and ensure alignment with client-specific programs and timeframes.
• Assist branch managers in customizing reporting dashboards and training staff on new systems.

Competencies:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Proven track record of driving sales processes and achieving business goals.
• Solid understanding of operational management and P&L oversight.
• Exceptional mentoring, coaching, and team management abilities.
• Organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and related software.

Education and Experience Requirements:

• High school diploma or GED required; a bachelor’s degree in a relevant field is highly preferred.
• Minimum of 5 years’ experience in multifamily property operations, including warehouse and service management.
• Knowledge of the flooring industry is a plus.
• Familiarity with RFMS systems is advantageous.

Physical Requirements:

• Willingness to travel up to 70% for work.
• Ability to sit for extended periods while working on a computer.
• Must be able to lift up to 40 pounds occasionally.

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