Job Description

Full job description

At Pearson Virtual Schools, you will be at the forefront of transforming the enrollment experience, making a meaningful impact in the lives of students and their families. We offer a collaborative and innovative environment where your leadership will be valued, and your ideas will shape the future of education. If you are ready to lead with purpose and drive meaningful change, we invite you to apply and join our journey toward excellence!

About the role

The Director of Enrollment Experience will lead the nurture and enrollment processes to achieve the PVS new enrollment goals across the division. This role requires collaboration with marketing, analytics, product and technology and partner success teams to ensure a seamless, student-centered approach that maximizes enrollment growth while maintaining high-quality standards. The Director of Enrollment will play a pivotal role in identifying new growth opportunities, utilizing data to inform strategy, and fostering a culture of high performance.

This is a unique opportunity to influence the entire enrollment funnel while managing a diverse team of 270 full-time employees and 200 seasonal staff across five operational departments: lead nurture, enrollment document processing, regional operations, waitlist & lottery, and enrollment strategy. Your leadership will be critical in driving significant annual revenue, family satisfaction and overall organizational success.

Core Responsibilities:

• Develop and implement comprehensive strategies to enhance the enrollment process, ensuring optimal conversion of leads to applications and enrollments, ultimately meeting and exceeding enrollment and revenue targets.
• Continuously analyze market trends, competitive positioning, and internal data to inform and refine enrollment strategies and optimize processes.
• Establish clear goals, performance metrics, and expectations for all teams, monitoring progress and adjusting plans to ensure effective resource allocation.
• Establish a smooth, customer-centric enrollment process that minimizes barriers for prospective students while maintaining rigorous standards of service excellence.
• Ensure the optimal enrollment structure to support schools, ensuring clarity of roles and accountability among team members.
• Collaborate with Operational Enablement on training, workforce optimization, quality assurance, and process improvements to streamline enrollment workflows and enhance the overall experience.
• Foster a culture of innovation and accountability within the enrollment team, engaging staff through various communication channels to inspire and motivate.
• Build and nurture a high-performing team that sets industry standards for customer experience through best practices in talent acquisition, employee engagement, training, and performance management.
• Prepare annual budgets and action plans to achieve financial objectives, consistently meeting or exceeding revenue and growth targets.
• Collaborate with marketing, analytics, product & technology, partner success, and other departments to create effective messaging and enrollment strategies, optimizing the enrollment journey for maximum impact.

Qualifications:

• Bachelor’s degree required; Master’s degree preferred.
• 10+ years in an operations-related role; 5+ years in enrollment management.
• Proven customer service experience, particularly in a large, seasonal volume environment.
• Passion for education and commitment to improving access for all students.
• Strong background in call center operations and student lifecycle management including KPIs, metrics, service level management, and objectives that drive key results.
• Solid understanding of FERPA guidelines and internal policies regarding student and employee privacy

Location: This vacancy is remote.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $150,000 - $180,000 per annum.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULL\_TIME

Workplace Type:

Req ID: 17401

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