Job Description

Position Overview:

We’re looking for an Office Manager to lead our growing team!

Biltmore Dentistry in Phoenix, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.  

Responsibilities:

• Plan and manage dental business operations to ensure excellent patient support services.
• Explain treatment plans to patients
• Ensure that patient appointments, cancellations and last-minute adjustments are handled property
• Respond efficiently to patient and doctor needs and inquires
• Ensure the delivery of quality dental care to patients
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
• Oversee daily office activities and provide direction and guidance to staff as needed
• Organize and present payment schedules with patients
• Manage specialist referral process
• Tran, develop and manage staff to meet performance standards
• Develop promotional programs to attract more patients
• Assist in employee performance evaluation, promotion, termination, and retention activities
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Oversee staff scheduling as to ensure full coverage
• Organize and oversee supply purchases
• Run and analyze management reports
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• All other duties as assigned

  Qualifications:

• Dental Assistant certification preferred, but not required
• Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
• 3 years of experience with dental treatment coordination (indemnity/ PPO/HMO, state and federal plans)
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred
• 1-3 year of customer service experience preferred
• High school diploma or general education degree (GED) required
• Excellent organizational skills, ability to prioritize, and comfortable working independently
• Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Strong attention to detail
• Proficient computer skills and ability to operate general office equipment
• Must have experience with Dental Insurance

We are an equal opportunity employer (EOE)

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