Customer Service Team Lead Job at State Side Strategies, Orlando, FL

d2Zva1I2TVRWRndUNlpzaTVacDVaSW8xQnc9PQ==
  • State Side Strategies
  • Orlando, FL

Job Description

Customer Service Team Lead

Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together!  This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
  • High School diploma or equivalent required.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership.
  • Effective communication skills.

 

Job Tags

Full time,

Similar Jobs

Vivaldi Music Academy LLC

Piano Teacher Job at Vivaldi Music Academy LLC

 ...academy that's not just teaching musicwe're shaping the next generation of confident, creative, and passionate musicians. Position: Piano Teacher Part-time/Full-time opportunities available for $50/hour What You'll Do: Provide high-quality piano instruction... 

HCRC Staffing

Nurse Practitioner Westfield PA Job at HCRC Staffing

(Only QUALIFIED Healthcare Professionals accepted) Nurse Practitioner - Nurse Practitioner OR Physician Assistant Westfield PA PT- 16+ hours...  ...Active|Current NP|PA license in PA Schedule: Part time (4-days per week @ 4 hrs per day 8 am to noon) Compensation... 

Phillips 66

Process Engineer, Wood River Refinery Job at Phillips 66

 ...units. This position interfaces with all departments throughout the refinery including operations, maintenance, optimization, and technical...  ...of light, low-sulfur; heavy, high sulfur; and high-acid crude oil. The crude supply is sourced domestically or from Canada. Wood River... 

Senior Helpers - Myrtle Beach

Weekend Caregiver in Myrtle Beach $$$ Job at Senior Helpers - Myrtle Beach

Weekend Caregiver Senior HelpersLocation: Myrtle Beach, Murrells Inlet , South CarolinaAt Senior Helpers, we believe caregivers are heroes. Join our team and make a real difference in the lives of seniorswhile enjoying flexible schedules, training, and a supportive...

Primary Staffing

Shipping & Receiving 2nd Shift Job at Primary Staffing

All qualified candidates are encouraged to apply for the Shipping & Receiving (2nd Shift) position and take part in a fast-paced and reliable...  ...Shift is responsible for processing shipments maintaining warehouse accuracy and supporting logistics operations....