Job Description

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Schedule Notes

• Monday - Friday 10-7pm EST Training Schedule Tues - Fri 9-6pm or possibly 8:30-5:30 Work from Home but the first day and as needed for events or training will be onsite.
• Need local candidates.

Responsibilities:

• Delivers straightforward administrative and/or other basic business services in Customer Service.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine the most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $15.00/hour-$17.27/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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