Description:
Job Title: Sr. Specialist Customer Experience-
Pay Rate Range: up to $30/hour
location: Piscataway NJ - onsite
Duration: Temp to Perm
Confirm Schedule: M-F, 8-5, 8 hour work day
Education:
Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Skills:
Sr Specialist Customer Experience
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
The Senior Specialist is accountable for end to end order management of client portfolio ensuring exceptional client satisfaction.
Your key responsibilities
Administer day to day activities of customer order management
Display a customer centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self-learning
We bring
Empowerment to make meaningful contributions while upholding ethical standards
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
Dedication to creating better futures for customers, communities, people, and the planet
You bring
Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact to fulfilling customer orders.
Demonstrated ability to synthesize and identify priorities/specific issues with customers.
Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)
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