Job Description

Willamette Valley Vineyards is looking for an energetic team player and customer-focused individual for a part-time Concierge position at our beautiful Estate in the Salem Hills. This is your opportunity to join Willamette Valley Vineyards, the company that sets the standard for Willamette Valley Pinot Noir, and learn about our place in the Oregon Wine Story.

Concierge Position Overview:

Greets all guests as they walk through the door, and leads guests to appropriate area for experience. Upon departure, makes sure all guests are given a warm farewell and wine is transported to guest’s car if needed.

Primary Job Responsibilities:

• Greets guests in warm, professional and genuinely hospitable manner.
• Guides guests to Tasting Room bar, Tour & Tasting or other appointments/locations and promptly notifies appropriate staff of their arrival.
• Handle a wide range of administrative and executive support tasks, working independently with little or no supervision.
• Answers multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner.
• Creates and types correspondence and memorandums in proper format.
• Works efficiently with all departments of the company to ensure optimal guest service levels are being achieved and maintained.
• When directed, monitors email account and directs emails to the appropriate person.
• Responsible for relaying incoming telephone calls.
• Continually enhances own knowledge of WVV’s products, varieties, appellations, markets, customers, competitors and opportunities.
• Supports Company’s effort to create a more sustainable, cross-cultural and “green” environment.

Concierge Positions Offer:

• Competitive pay with a tip pool
• Generous team member discounts on dining, wine and merchandise
• Continuous growth opportunities within a rapidly growing company.

Requirements

• Must be able to lift 40lbs
• High school diploma or similar.
• A valid/current OLCC and Food Handler’s Card (or be willing to obtain one prior to start date).
• Must be willing to work weekends, holidays, and on-site winery events. Most of these events are held over holiday weekends such as Memorial Day and Thanksgiving Weekends.
• Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner, and be able to work in a fast paced environment,
• Communicate through active listening skills and gather insight into human behavior.

Willamette Valley Vineyards is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only

Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir, Willamette Valley Vineyards has grown from a bold idea into one of the region's leading wineries, earning the title “One of America's Great Pinot Noir Producers” from Wine Enthusiast Magazine, and voted \Best Tasting Room\ from USA Today Readers' Choice Awards- 2024.

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