Customer Support / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
#Arlington123
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...develop an understanding of policy development and implementation. You will also engage in community contributions to improve our culture and operations. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen...
# Design and develop responsive websites for web and mobile platforms. # Create website layouts, graphics, and visual elements in line with brand guidelines. # Collaborate with developers, content writers, and marketing teams to implement designs. # Optimize...
...we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Financial Analyst Senior - Remote Job Description The Senior Financial Analyst is responsible for providing leadership on financial analysis and...
Registered Nurse (RN)Location: Stockbridge, GAUnit: TelemetryNight 3x12-Hour (19:00 - 07:00)Starts: 11/13/2023Duration: 13 WeeksWeekly Stipend will be qualified if lived 50 miles from the locationWeekend: Yes ( Every other)Floating: To like units within...
...engineers and technical experts. We are committed to supporting your work-life balance and overall well-being. Learn more about Lockheed Martin's comprehensive benefits package here. Further Information About This Opportunity This position is located in Orlando....