Job Description

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com.

Responsibilities

• Barbacks are responsible for keeping the bar stocked and clean while assisting bartenders in providing the necessary support to ensure prompt and friendly service to our guests.
• Maintaining a clean and organized bar.
• Maintaining proper product pars - through bar pulls & inventories.
• Stocking liquor, beer, ice, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items in the bar
• Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Rotating product to maintain freshness.
• Putting away liquor/beer orders if applicable.
• Preparing fruit and making scratch recipes if applicable.
• Working with a sense of urgency.
• Approaches guests and welcomes them upon arrival.
• Assisting in communicating with guests, hosts, servers and other bussers.
• Ensures ongoing guest satisfaction by assisting with food delivery, pre-bussing as necessary, removing clutter and reacting to guest needs in a timely manner.
• Respond to guest inquires in a courteous and polite manner.
• Creating memorable experiences for guests.
• Entertaining guests to create “Raving Fans. ”
• Promptly and professionally handles guest issues and communicates problems and concerns to management.
• This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalent.

SKILLS

• Practicing all general safety standards.
• Performing duties which require bending & reaching.
• Maintaining a well groomed appearance (“having a plan”).
• Remaining calm in a hectic, fact paces atmosphere.
• Demonstrating a high level of organization, attention-to-detail and sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

• Must be 19 years old to be employed.
• In some U.S states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) - check with the person interviewing you to ensure you meet those requirements.
• Follow all food safety & sanitation procedures.
• In some U.S states, a food safety certification program is requires to be completed before being able to serve food or alcohol, which may include a food handlers card.
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC's 5 core Values and Mission Statement.

Native Americans receive preference in accordance with Tribal law.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Working at Hard Rock Cafe

• Health insurance

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