Job Description

The Automotive Service/Sales Porter/Valet plays a crucial role in providing an exceptional experience for customers visiting the dealership. This position involves assisting the service and sales departments by ensuring vehicles are transported, parked, and presented in a clean, organized, and timely manner. The ideal candidate will exhibit a strong customer service orientation, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

1. Vehicle Management:

   • Move and park customer vehicles safely and efficiently in designated areas.
   • Retrieve vehicles for customers upon completion of service or during the sales process.
   • Organize and maintain the dealership's parking lot to maximize efficiency and cleanliness.

2. Customer Interaction:

   • Greet customers promptly and courteously upon their arrival at the dealership.
   • Assist customers with directions, information, and inquiries related to the service or sales process.
   • Provide a positive and welcoming experience by being professional and attentive to customer needs.

3. Vehicle Preparation:

   • Ensure customer and dealership vehicles are clean and presentable.
   • Perform light cleaning duties, such as washing exteriors, vacuuming interiors, and wiping surfaces.
   • Conduct basic inspections, such as checking tire pressure and fuel levels, to ensure vehicles are ready for customers.

4. Transportation:

   • Transport vehicles between service bays, parking areas, and storage facilities as needed.
   • Occasionally assist with delivering vehicles to customers’ homes or businesses.
   • Drive customer shuttle vehicles when necessary, providing safe and courteous transportation.

5. Inventory Management Support:

   • Assist the sales team by arranging showroom and lot vehicles for display purposes.
   • Ensure sold vehicles are prepped and delivered to customers in pristine condition.
   • Organize and manage dealership inventory in coordination with sales and service teams.

6. Maintenance and Safety:

   • Perform regular checks of the lot and service areas to ensure safety and cleanliness.
   • Notify management of any issues related to vehicle maintenance, lot conditions, or equipment malfunctions.
   • Follow all dealership policies and procedures, including safety protocols for driving and vehicle handling.

Qualifications:

• High school diploma or equivalent preferred.
• Valid driver’s license with a clean driving record.
• Ability to drive both manual and automatic transmission vehicles.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Physical ability to stand, walk, and drive for extended periods and lift up to 25 pounds.
• A positive attitude, team-oriented mindset, and a willingness to assist wherever needed.

Preferred Qualifications:

• Previous experience in a similar role, such as a valet, porter, or lot attendant.
• Knowledge of automotive industry operations.
• Familiarity with dealership service and sales processes.

Work Environment:

The Service/Sales Porter/Valet works primarily outdoors, regardless of weather conditions, and must be comfortable operating in a variety of climates. The role requires significant walking, standing, and driving throughout the day. Flexibility in scheduling, including evenings and weekends, is often required to meet customer and dealership needs.

Key Traits for Success:

1. Customer Service Focus: Demonstrate a friendly, professional demeanor to ensure customers feel valued and welcomed.
2. Attention to Detail: Maintain vehicles and the lot in a clean, organized, and presentable condition.
3. Responsibility: Safely handle all vehicles and adhere to dealership policies.
4. Teamwork: Collaborate effectively with sales, service, and administrative staff to support dealership operations.
5. Adaptability: Remain flexible and responsive to changing priorities and customer demands.

Benefits:

We offer competitive benefits packages for this role, which may include:

• Paid time off and holidays.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Employee discounts on vehicles, parts, and services.

The Automotive Service/Sales Porter/Valet is a vital member of the dealership team, helping to maintain smooth operations and ensuring customers have a pleasant and efficient experience. This entry-level position offers opportunities for growth within the automotive industry for individuals with dedication and a strong work ethic.

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