The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:
Provide support for a fast growing group of team members in multiple divisions
Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
Top notch customer focused support
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Basic Qualifications:
Bachelor's Degree
Intermediate-Advanced English fluency
At least 1 year of experience in remote administration and end user support.
At least 1 year of experience with Windows 10 or earlier operating systems.
At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow).
At least 6 months of experience with Google suite applications.
At least 1 year of experience with macOS (High Sierra).
Preferred Qualifications:
1+ years of experience with Active Directory services integration.
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Apple certification(s).
1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
1+ years of macOS Server administration experience.
1+ years of experience with Active Directory.
1+ years of macOS Server administration experience.
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1+ years of experience with productivity tools running on Mac’s, to include MS Office, Lync or Skype
1+ years of experience with Mac experience supporting 100+ end users
1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
...Job Title Senior Appraiser Job Description Summary The successful candidate will have demonstrated experience in appropriately engaging valuation assignments, identifying the scope of work and determining the appropriate approaches and methodology for valuing...
...activities, and assessments. Provide feedback and guidance to students on their language development. Adapt teaching methods for both online and in-person settings. Participate in training programs and collaborate with colleagues to enhance teaching quality. Foster a...
...restaurant, bar and grill and comes with an all new look, vibe and menu! Culinary Staff will be trained under the expert tutelage of Executive Chef Andre Jones. Andre comes to us from High end corporate America and is and expert in the Culinary Arts. Great opportunity to be...
...will be responsible for ensuring that all assigned properties are cleaned to a high standard within the allocated time frame. The ideal... ...properties including bedrooms, bathrooms, living areas, and kitchens Dusting, vacuuming, sweeping, mopping, and scrubbing surfaces...
...Machinist II (Direct Placement for Client) SIGMA DESIGN has collaborated with a manufacturing company seeking an experienced Machinist II to join their facility in White Salmon, Washington. This company specializes in the design and manufacture of advanced composite...